Terms & Conditions

 

1. Introduction

 1.1 This Web Store is hosted by Luzern Technology Solutions Ltd., Business & Technology Park, Snugborough Road, Blanchardstown, Dublin 15. Registered in Ireland: No. 361832 (“Luzern”) an authorised reseller of Signify Holding. If you have any questions regarding the Web Store or these terms and conditions, or in the unlikely event that you have any complaints about any products or services purchased by you from this Web Store, you can reach us at meethue.us@luzernsolutions.com

 

2. Scope

  2.1 These terms and conditions, together with any other policies or documents referred to in these terms and conditions (including any policies or documents to which a link is provided from these terms and conditions) (together “Terms”) apply to all orders for products and services submitted by you for products and services made available by Luzern for purchase over the Web Store. Please read these Terms carefully.

2.2 Please note that when you purchase any products or services through this Web Store, you are purchasing those products and services from Luzern, and not from Signify Holding. These Terms form a contract between you and Luzern. Signify Holding is not a party to these Terms.

2.3 Please note that these Terms do not affect your statutory rights as a consumer.

2.4 Please note that although you are purchasing products and/or services from Luzern, any personal data submitted by you will be treated confidentially and will not be shared with 3rd parties, unless required by law or for processing of the orders.

 

3. Acceptance of Orders

3.1 You agree that your order is an offer to purchase the products (“Products”) and services (“Services”) listed in your order on these Terms. All orders submitted by you are subject to acceptance by Luzern. Luzern may choose not to accept your order for any reason without liability to you.

3.2 After you submit an order to Luzern, Luzern will send you an order acknowledgement email with your order number and details of the Products and Services you have ordered. Please note that this email is an acknowledgement that Luzern has received your order and is not an acceptance of your order. A confirmation email will then be sent to you when your accepted order has been despatched. Acceptance of your order and the formation of a contract of sale between you and Luzern will not take place unless and until the Products have been despatched to you or, in the case of Services, when Luzern first start to provide the Services to you.

 

4. Prices

4.1 All prices on this Site are stated in US dollars. They do not include any sales tax payable on product, delivery charges and any customs clearance charges.

4.2 Luzern endeavours to ensure that all pricing information on the Web Store is correct. Occasionally, however, an error may occur and Products and Services may be mispriced. If a Product’s or Service’s correct price is lower than the price stated on the Web Store, Luzern will charge the lower amount and send you the Product or provide you with the Service. If a Product’s or Service’s correct price is higher than the price stated on the Web Store, Luzern will contact you and ask you whether you wish to proceed with the order at the correct price or cancel your order. Luzern will not be obliged to supply Products or Services at any incorrect price.

 

5. Payment Terms

5.1 The total cost of your order will be the purchase price for the Products and/or Services, any delivery charges and any card processing charges. Unless otherwise agreed in writing prior to Luzern’s acceptance of your order.

5.2 If you are using a credit/debit card you confirm that the credit/debit card that is being used is yours. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your card refuses to authorise payment Luzern will not accept your order and Luzern will not be liable for any delay or non-delivery and Luzern is not obliged to inform you of the reason for the refusal. Luzern is not responsible for your card issuer or bank charging you as a result of Luzern’s processing of your credit/debit card payment in accordance with your order.

 

6. Invoicing

6.1 Where Luzern elects, or is required by applicable law, to issue or make available an invoice, Luzern reserves the right to issue or make available electronic invoices and you agree to such form of invoicing. If electronic invoicing is used, Luzern will give you the option to print off a copy of your invoice in HTML format with a “print friendly” facility on the page.

 

7. Services

7.1 Any Services Luzern provides or makes available to you or which are purchased by you may be subject to additional terms. Any such terms will be brought to your attention before you purchase those Services. Please note that those terms shall apply to the relevant Services in addition to these Terms.

 

9. Customs

9.1 Please also note that, when ordering from Luzern from outside the United States, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the Products or Services.

 

10. Delivery and risk

10.1 Subject to Clause 10.3 below, orders will be sent to the delivery address that you have given on your order form. Luzern Solutions cannot be held responsible if that delivery address is incorrect. Please note that, unfortunately due to logistics issues, we may not be able to deliver to your address.

10.2 Luzern Solutions currently only delivers Products and Services to the countries listed in the check-out form. Please also note that Luzern is unable to deliver Products or Services to any country other than that listed unless otherwise stated therefore your delivery address and billing address must be among this list.

10.3 While Luzern Solutions will try to meet any despatch estimates that it gives you, please note that they are just that: they are not guarantees and should not be treated as such. Accordingly, you agree that products may not necessarily reach you in the desired time.

10.4 Once a Product has been received by you, all risk of damage to, or loss of, the product shall pass to you.

 

 11. Cancellation and returns

11.1 Should you wish to cancel or return any Products or cancel any Services, you may do so in accordance with Luzern’s Cancellation & Returns Policy. This Cancellation & Returns Policy does not affect your statutory rights as a consumer.

 

12. Age Requirements

12.1 If you order a Product or Services to which a minimum age requirement applies, by ordering that Product or Service you confirm that you are of the required age. If Luzern reasonably believe that you are not legally entitled to order a Product, Luzern reserve the right to cancel your order.

  

13. Warranty's

13.1 To the maximum extent permitted by applicable law, any express warranty Signify Holding offers you in respect of a Product are instead of all other terms, conditions and warranties, whether express or implied. Please note, however, that this exclusion (and any express warranty that accompanies your Products) does not affect your statutory rights as a consumer.

 

14. Limitations of liability

14.1 Nothing in these Terms limits or excludes Luzern’s liability for (i) death or personal injury caused by negligence, (ii) fraudulent misrepresentation, or (iii) any other liability which cannot be limited or excluded by applicable law.

14.2 Subject to Section 14.1 above, Luzern will not be liable, whether in contract, in tort (including, without limitation, negligence), or otherwise arising out of or in connection with these Terms for any: economic losses (including, without limitation, loss of revenues, data, profits, contracts, business or anticipated savings); or loss of goodwill or reputation; or special or indirect losses suffered or incurred by you arising out of or in connection with these Terms.

14.3 You acknowledge that Signify Holding shall not be liable to you for any misrepresentation, misstatement or breach of any term, condition or warranty given by Luzern in connection with any Products or Services.

14.4 This Section 14 does not affect your statutory rights as a consumer, nor does it affect your cancellation rights under the [Consumer Protection (Distance Selling) Regulations 2000].

 

15. Electronic Communications

15.1

Luzern communicates with you by e-mail on behalf of Signify Holding, via the email meethue.us@luzernsolutions.com. For contractual purposes, you consent to receive communications from Luzern electronically and you agree that all agreements, notices, disclosures and other communications that Luzern provides to you electronically satisfy any legal requirement that such communications be in writing. This term does not affect your statutory rights as a consumer.

 

16. Assignment, subcontracting etc

16.1 Luzern reserves the right to transfer, assign, novate or sub-contract all or any of Luzern’s rights and obligations under these Terms. You may not assign, sub-contract or otherwise transfer any of your rights or obligations under these Terms without Luzern’s consent in writing.

 

17. Amendments to these Terms

17.1 Luzern reserves the right to make changes to these Terms at any time. You, and any contract of sale between you and Luzern, will be subject to the version of these Terms in force at the time you order the Products or Services in question from Luzern.

 

18. Events beyond Luzern’s reasonable control

18.1 Luzern will not be held responsible for any delay or failure to perform or comply with Luzern’s obligations under these Terms if the delay or failure arises from any cause which is beyond Luzern’s reasonable control.

 

19. Severances

19.1 Each provision of these Terms shall be construed separately and independently of each other. If any provision is deemed invalid, void or otherwise unenforceable, that provision shall be deemed severable form and not affect the enforceability of any of the other provisions of these Terms.

 

20. Governing law and jurisdiction

20.1 These Terms and all transactions relating to this Web Store are governed by Irish law and you, and Luzern, hereby submit to the non-exclusive jurisdiction of the Irish courts. However, this will not affect your statutory rights if you are a consumer and applicable consumer law requires application of another law (such as the law of your country of residence).

 

21. Cancellation & Returns Policy

Please note that the following Cancellation & Returns Policy does not affect your statutory rights as a consumer.

21.1 30 Day Returns Guarantee - Luzern wants you to be totally satisfied with all Products that you purchase from this Web Store. Therefore, if for any reason you are unhappy with a Product, you can return it to Luzern in its original condition within 30 day (date of invoice) provided that the Product is returned to Ingram Micro at the addresses below in its original packaging and unopened (with any seals and shrink-wraps intact), together with the receipt and Luzern will issue a full refund for the value of the product, excluding any shipment cost you may have paid to receive it.

 

 

Br 10

Attn: (RMA #)

12510 Micro Drive Ste. R

Mira Loma Ca. 91752

 

BR 80

Attn: (RMA#)

80 Micro Drive

Jonestown PA. 17038

 

Please note that an RMA number must be clearly displayed on the packaging. You must contact a Philips Hue Customer Service representative via meethue.us@luzernsolutions.com. within 30 calendar days from the date of invoice to authorise your return and generate a Return Material Authorization (RMA) number. 

21.2 Please note, however, that you will be responsible for meeting the costs of returning Products under this 30 Day Returns Guarantee to Ingram Micro. Note also that returned Products will be inspected upon receipt and any Products damaged after receipt by you will not be refunded.

21.3 Please note that, where a Product has been supplied to you as part of a bundle of products, in order to exercise this 30 Day Returns Guarantee, all Products within that bundle must be returned to Ingram Micro in their original packaging and unopened (with any seals and shrink-wraps intact).

Address for returns: As stated above

21.4 Distance Selling Regulations Under the Consumer Protection (Distance Selling) Regulations 2000, you have a right to cancel orders for certain Products purchased from Luzern’s Web Store within 14 working days from the day after the date on which the Product in question was delivered. Please note that this cancellation right does not apply to: Goods made to your specification or which have been clearly personalised. 

21.5 To exercise your right of cancellation, please email Philips Hue Customer Service representative via meethue.us@luzernsolutions.com., quoting your order number, and our representative will send you via e-mail the format to fill in to properly initiate the RMA. Please package the relevant Products securely and return it to Ingram Micro with all warranty cards, licenses, manuals, within 14 days of giving Luzern notice that you wish to cancel the order at the above addresses as stated earlier.

Please note that you will be responsible for the costs of returning the items to Luzern unless Luzern delivered the item to you in error, or if the item is damaged or defective. Where a Product has been purchased by you as part of a bundle of products, all Products within that bundle must be returned.

 22. Final Sale Policy

Products in the Philips Hue Outlet are discontinued​ from production and are heavily discounted .  These products are considered Final Sale and we do not accept customer remorse returns or exchanges.   This does not affect your rights to return products if they are defective.

 

23. Pre Order Sales

When placing a Pre-Order for Philips Hue products, you will be required to provide certain information, such as your address and billing information. You represent and warrant that all such information is accurate, and you shall ensure that such information is kept current. Luzern shall have no responsibility or liability for inaccurate information or information that later becomes outdated, and shall have no obligation to make efforts to determine the correct contact or shipping information.

Pre-ordered items are secured for you at the point of order placed and you will be charged in full once your order is shipped. Your credit card will be pre authorized when you place an order for any pre order item and will charge your card once the item has shipped.

If you combine your pre-ordered item with items currently available the order will be shipped together once your pre order items are in stock. In addition you will only pay one shipping fee (if any shipping fee’s apply to the order)

 

WEBSTORE 

THIS WEB STORE IS HOSTED AND OPERATED BY LUZERN TECHNOLOGY SOLUTIONS LIMITED, BUSINESS & TECHNOLOGY PARK, SNUGBOROUGH ROAD, BLANCHARDSTOWN, DUBLIN 15. REGISTERED IN IRELAND: NO. 361832 (“LUZERN”) AN AUTHORISED RESELLER OF SIGNIFY HOLDING . IF YOU HAVE ANY QUESTIONS REGARDING THE WEB STORE OR THESE TERMS AND CONDITIONS, OR IN THE UNLIKELY EVENT THAT YOU HAVE ANY COMPLAINTS ABOUT ANY PRODUCTS OR SERVICES PURCHASED BY YOU FROM THIS WEB STORE, YOU CAN CONTACT LUZERN AT: Meethue.us@luzernsolutions.com

 

Privacy Policy 

LUZERN TECHNOLOGY SOLUTIONS LIMITED

  

IMPORTANT: LUZERN SOLUTIONS VALUES ITS RELATIONSHIP WITH YOU. PLEASE REVIEW THIS LUZERN TECHNOLOGY SOLUTIONS LIMITED PRIVACY POLICY BEFORE SUBMITTING ANY PERSONAL INFORMATION TO LUZERN TECHNOLOGY SOLUTIONS LIMITED THROUGH THIS WEB SITE. 

BY SUBMITTING PERSONAL INFORMATION TO LUZERN TECHNOLOGY SOLUTIONS LIMITED THROUGH THIS ONLINE STORE, YOU ARE CONSENTING TO THE COLLECTION, USE, TRANSFER, AND DISCLOSURE OF YOUR PERSONAL INFORMATION AS DESCRIBED IN THIS ONLINE PRIVACY POLICY. 

This Privacy Policy is effective as of 1 January 2015. 

This website is hosted, operated and fulfilled by Luzern Technology Solutions Limited. ("we," "us," and "our"), an appointed independent reseller on behalf of Signify Holding.

  

Scope of This Privacy Policy 

This Privacy Policy (this "Privacy Policy") describes how Luzern Technology Solutions Limited protects your privacy when you use this Web site.

This Privacy Policy applies only to personal information collected through Luzern Technology Solutions Limited Web sites. "Personal information" means information that identifies you personally, either alone or in combination with other information available to us.

 

 Privacy Notices 

This Privacy Policy may be supplemented or amended from time-to-time by "Privacy Notices" posted on this website. These Privacy Notices provide a level of detail that we cannot provide in this more general description of our privacy practices. For example, certain pages of this website contain Privacy Notices providing details about the personal information we collect on those pages, why we need that information, and choices you may have about the ways we use that information. 

Luzern Technology Solutions Limited has created this privacy policy to inform you of the information gathering and dissemination practices for this Website, store.meethue.com/us/. Luzern Technology Solutions Limited, operates this Website, wants to demonstrate our commitment to your privacy, by notifying you of:

1. What personally identifiable information of yours is collected through store.meethue.com/us/;

2. The organization collecting the information;

3. How the information is used;

4. With whom the information may be shared;

5. What choices are available to you regarding collection, use and distribution of the information 

6. The kind of security procedures that are in place to protect against the loss, misuse or alteration of information under Luzern Technology Solutions Limited control; and

7. How you can correct any inaccuracies in the information.

 

If you have questions or concerns regarding this statement, you should contact our Customer Service Department by email at meethue.us@luzernsolutions.com. Visiting store.meethue.com/us/ your IP address, browser and reference site domain name may be logged every time you visit our site. This data is used strictly for the analysis of load information and maximizing the efficiency of our servers. Except as provided in this privacy policy, we will not share this data with anyone in any way.

  

Using Cookies  

"Cookies" are files stored on your computer's hard drive by your browser. These cookies help us identify our account holders and optimize their shopping experience. They do not include any data that will identify you personally. They will, however, allow you to use some specialized features on our website. Cookies also allow us to hold selections in your shopping cart when you leave our site without checking out. Most browsers accept cookies automatically, but allow you to disable them if you wish.

 

Ordering from store.meethue.com/us/ 

When you order from our store, we need your name, email address, shipping address and credit card number/expiration date. We use this data to process your order, ship it and send you order and shipping confirmations via email. Except as provided in this privacy policy, we will not sell, rent, or disclose this data to any third party without your consent. (However, we will cooperate fully should a situation arise where we are required by law or requested by a law enforcement agency to provide information about a customer.)

From time to time, we may use the purchases you make to customise our product recommendations. We also track customer traffic patterns and site usage. Traffic and usage data is used only to improve our site's design and provide our customers with a fulfilling shopping experience.

  

Opening an account

If account creation capability is enabled on this webstore then the following policies in respect of account data will apply. We require your name, billing address, shipping address, email address and telephone number to open an account for you. We may also ask some additional optional questions to help us better serve you. Except as provided in this privacy policy, this account data is never shared with anyone in any way without your consent. (However, we will cooperate fully should a situation arise where we are required by law or requested by a law enforcement agency to provide information about a customer.) You can correct account data by clicking on "Manage My Account" within the online shop area of the site (if this function is made available) or alternatively contacting customer services.

From time to time, we may contact you about sales, special offers and new site features on behalf of Signify Holding, if you agreed to be included in Luzern Technology Solutions Limited email lists when you complete a purchase transaction with us. To cancel our free emails, you can click the unsubscribe link in any of our email newsletters or you can also respond to any promotional email we send you, by following the instructions contained in the message to discontinue email service. You can also send an email to meethue.us@luzernsolutions.com and inform us that you want to unsubscribe to our email list.

 

Customer Service

In addition to being able to call our customer service department, you may also email us meethue.us@luzernsolutions.com. When you email us, your emails are stored within our system so that we may refer to previous emails from you as needed so that we may properly address your questions and concerns. Except as provided in this privacy policy, the information you provide to our customer service department is not shared with anyone without your consent.

 

Entering contests/sweepstakes

Whenever we run a contest or sweepstakes relating to our site, it will be accompanied with the rules of the contest/sweepstakes. We will also detail how the information gathered from you for entry into the contest/sweepstakes will be used. Additionally, we will post if this information will be shared with anyone in addition to those persons and entities provided for in this privacy policy, such as a third party sponsoring or managing the contest/sweepstakes.

We may also contact you with promotional offers if you have entered one of our Luzern Technology Solutions Limited contests or sweepstakes. If you choose not to receive this free service when you enter a contest or sweepstakes, it will not affect your chances of winning. To cancel our free promotional offers/service, by following the instructions contained in the message. You can also respond to any promotional email we send you, by following the instructions contained in the message to discontinue email service. You can also send an email to meethue.us@luzernsolutions.com and inform us that you want to unsubscribe to our email list.

Fair Usage Policy

Where we run promotions, we expect that the products are not purchased for resale. To this end we reserve the right to limit the number of discounted products that can be added to your basket. We will notify you in the cart if the quantity you have added is greater than the limit set for the promotion.

 

Our Third Party Relationships

We have established several relationships with third party vendors to best serve our customers.

Retailer: Luzern Technology Solutions Limited operates store.meethue.com/us/ pursuant to agreements with Signify Holding. Pursuant to such agreements, Signify Holdingis entitled to access and use the information collected through this website to the same extent and in the same manner as Luzern Technology Solutions Limited . Signify Holding has agreed to abide by this privacy policy and the same restrictions and limitations applicable to Luzern Technology Solutions Limited hereunder.

Order Fulfillment: Certain vendors of ours may provide customer order fulfillment and shipping services on our behalf. These vendors have access only to information needed to accurately fulfill and ship orders, which are processed through such vendors. These vendors have agreed to not use any personally identifiable information of customers for any other purpose.

Credit Card Processing: We use PayPal and Braintree to process credit card orders. We supply them with data for credit card authorisation and fraud detection only and they are restricted from using the data for any other purposes.

Marketing and Promotions: From time to time, we may engage certain third parties to assist in the dissemination of marketing and promotional offers (i.e. e-mails, contests and sweepstakes) to those customers who have agreed to receive such offers. These third parties will only have access to information to the extent necessary and will be required to not use any personal information for any other purpose.

Evaluating our Website: From time to time, we may engage certain third parties to observe and track the behavior of the users of this website in order to evaluate the performance and features of the website. These third parties will only have access to information to the extent necessary and will be required to not use any personal information for any purpose other than providing such services. 

Affiliates: From time to time we may establish an affiliate program. An affiliate program allows other websites to earn money by linking customers to our site from their sites. These affiliates can only access data about the number of transactions and their resulting earnings. They cannot access our customers' personal data. If you choose to apply to any of our affiliate programs, we use the data you give us strictly for conducting business with you. We have entered into certain agreements with certain third parties for the purpose of helping to administer the affiliate programs. Such third parties may have access to certain of your information if you are an affiliate of the website but is restricted to only use such information in connection with its administration of the affiliate programs.

Additional Third Party Relationships: From time to time, Luzern Technology Solutions Limited may engage other third parties to assist in providing marketing, order processing, fulfillment and shipping services. These third parties will only have access to information to the extent necessary and will be required to not use any personal information for any purpose other than providing such services.

  

Security

How your information is encrypted:

There are certain areas on the site where you may enter and submit extra information. Some of these areas are encrypted using SSL encrypted transmissions between your Web browser and our Web server. This is designed to reduce the chance that someone (e.g. on your network at work or at your Internet service provider) may try to compromise your private information as it travels from your Web browser to our secure server. You'll know when transmitted data is encrypted by a security notice when you enter an encrypted page, and by the presence of an icon on your browser, either a key for Netscape or a lock for Microsoft Internet Explorer, Chrome and Safari. The pages where you submit your account information, place an order, and receive confirmation of a successful order are all encrypted. In addition, your payment method eg credit card information is encrypted within our website checkout database and access to such information is restricted. This system is used so that we can provide you with additional security when purchasing items on store.meethue.com/us/.

  

Links

This Web site may contain links to other websites. We provide these links for your convenience, but we do not review, control or monitor the privacy practices of websites operated by others. We are not responsible for the performance of these sites or for your business dealings with them. Your use of other web sites is subject to the terms and conditions of those web sites, including the privacy policies of those web sites.

  

Children's Privacy 

If you order a Product or Services to which a minimum age requirement applies, by ordering that Product or Service you confirm that you are of the required age. If Luzern Technology Solutions Limited reasonably believe that you are not legally entitled to order a Product, Luzern Technology Solutions Limited reserve the right to cancel your order.

 

This Privacy Policy May Change

We reserve the right to update or modify this Privacy Policy, at any time and without prior notice, by posting the revised version of this Privacy Policy on this Web site. These changes will only apply to personal information we collect after we have posted the revised Privacy Policy. Your use of this Web site following any such change constitutes your agreement that all personal information collected from or about you through this Web site after the revised Privacy Policy is posted will be subject to the terms of the revised Privacy Policy.

To alert you to these changes, we will update the effective date of this Privacy Policy. We will also provide a notice at the top of this Privacy Policy for at least 30 days after the new effective date and highlight the changes so that you can locate them easily. Unless the change is a minor change (such as a change in our contact information) or a non-substantive change (such as the reformatting of our Privacy Policy), we will post notices on the page where you submit your order and/or on other relevant pages of this Web site for 30 days after the new effective date to alert you to the change.

 

Commercial Terms


Our right to not accept your order or cancel your purchase.

We reserve the right to refuse any order for whatever reason. We also reserve the right to cancel any purchase (an order already accepted by us) in (amongst others) the following situations, without being liable for any damage or costs:

* the product is not available / in stock (any payments will be refunded);

* your billing information is not correct or not verifiable;

* your order is flagged up by our security systems as an unusual order or an order susceptible to fraud;

* your bank transfer payment is not received within 12 calendar days after acceptance of your order;

* we have reason to believe you are under 16;

* we have reason to believe that you are a reseller;

* there was an error in the price quote;

* we could not deliver to the address provided by you.

 

 

Your Rights

 

 

 

We aim to provide you with access to your data.
You have certain rights in relation to how we use your information including:

 

  • The right to be informed about the collection and use of your personal data
  • The right to access the personal data we hold on you
  • The right to have inaccurate/incomplete data corrected
  • The right – in certain circumstances – to have your information deleted
  • The right to object to particular use of your personal data for our legitimate business interests or direct marketing purposes
  • The right to withdraw consent at any time where processing is based on consent
  • The right to receive a copy of your data (in a common machine readable format, to the extent it is required by applicable law);
  • Ask us any other questions related to the protection of your data in Luzern Solutions

 

We aim to provide you with access to your datContact details for our Privacy Office in relation to any of the areas above, or if you wish to make a complaint are:

 

  • Mail: Luzern Solutions - Attn: Privacy Office – B2, Ballycoolin Business Park, Ballycoolin Road, Blanchardstown, Dublin 15, D15 YD79, Ireland; or
  • e-Mail: luzerndpo@luzernsolutions.com
  • Data protection Commissioner: https://www.dataprotection.ie

 

We will do our best to address your request in time and free of charge, except where it would require a disproportionate effort. In certain cases, we may ask you to verify your identity before we can act on your request. If you are unsatisfied with the reply received, you may then refer your complaint to the relevant regulator in your jurisdiction.

 

 

Questions about our Policies

If you have any questions regarding your privacy or any of our policies, please contact our Customer Service Department by email @meethue.us@luzernsolutions.com